Do you know the secret to increasing talent attraction and retention rates, engagement, and productivity and decreasing absenteeism? Investing in the employee experience at your company will do the trick.
Employee experience is a deciding factor when looking for employment for 77% of job seekers.
A healthy work-life balance is vital for 87% of employees.
25% of work-from-home talent don’t feel like they belong.
70% of survey respondents say that appreciation boosts morale.
89% of HR managers concur that feedback is essential for employee success.
Employee experience is the way in which employees interpret and incorporate their interactions with the company they work for throughout their entire career path, from recruitment and onboarding onwards. The workplace processes and digital tools available, benefits, and other aspects of the job, are also part of the employee’s emotional response. Similarly, the opinions and observations the employees share with outsiders are also part of their experience.
Touchpoints That Impact Employee Experience
Additionally, three main touchpoints affect the overall employee experience: physical, cultural, and digital.
The physical experience comprises the tangible elements that make up the work environment, like the office layout, comfortable chairs, a break room, and the like. These things affect the way the employees feel about their place of work and their ability to focus. Therefore, a pleasant and inspiring work environment can help boost creativity and engagement.
Nowadays, technology plays an essential part in the workplace, so digital tools should make work easier by automating mundane tasks and simplifying more complex ones. Also, digital tools that meet employees’ expectations positively impact their satisfaction.
Lastly, the cultural experience represents the company’s values and everyday practices, that is, the company culture. These intangibles exert influence on how the employees feel about their work.
Strategies for Improving the Employee Experience at Your Company
In order to provide a better employee experience, you will have to make some adjustments. Think of it as a long-term investment that makes business sense. Your employees and your bottom line will thank you for it!
The employee experience starts at the very beginning of the employee life cycle: attraction and recruitment, and ends with offboarding, so you need to focus on each and every stage.
Physical and mental well-being is essential, so make sure you do everything in your power to support your employees’ well-being. That includes encouraging them to keep a life-work balance that suits them.
As already mentioned, the digital experience is highly relevant. Therefore, providing your employees with the tools they need to carry out tasks, as well as training and support, will contribute to creating a great employee experience.
Collect feedback from your employees and act on it because it shows you value their opinions. Also, it will tell you what is working and what isn’t, so you can make the necessary changes.
Employees like to have a sense of purpose in their careers. You can help them achieve that by giving them the recognition they deserve, in the form of financial incentives, promotions, and the like.
Foster a sense of belonging and a positive work environment by building diversity, inclusion, and equity throughout the employee journey.
Lastly, acknowledge individual needs and support better work-life balance and well-being by offering workplace flexibility.
If you would like to provide a better employee experience, boost engagement and talent retention rates and upskill your team, give us a call!
English Services provides blended language courses and workshops that can help your team communicate in another language and develop other soft skills. Our classes are designed around projects that are meaningful to the students, using real material. Also, we apply elements of gamification and use rewards for successfully completed activities.
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